1 Exchange and return

1.1 The customer may return the product or exchange it that was purchased on our e-commerce within 7 days, whatever the reason, as set out in the Consumer Protection Code in its art. 49.

1.2 For the exchange or return to occur, the product must be as delivered, with all accessories, manual and packaging, box.

1.3 The product that will be returned or exchanged must not show any signs of use, such as the product being cracked, scratched or showing signs of falling.

1.4 If you requested an exchange of the product, the new one will be sent to the address and you will be notified about the shipment via email.

1.5 If you requested a refund, the amount will be refunded in the same way the payment was made.

1.6 If it was via credit or debit card, the amount will be credited or debited on the current or next card invoice, as we will inform the card administrator.

1.7 If payment was made via bank slip, the refund amount will be refunded within 30 working days directly to the account we will request at the time of your return request.

1.8 If payment was made via Pix, the refund amount will be refunded within 30 business days directly to the account we will request at the time of your return request.

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This document was created by Lawyer Diego Castro (OAB/PI 15.613) and was modified with permission for use on this website. Its original form can be found on its website, as per the link below.

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Link to the base model used: https://diegocastro.adv.br/modelo-termos-loja-virtual/